常问问题

How to be an easimall Partner?

What are the benefits if I were to join easimall partner program?

Where can I find the detail of my account?

How can I edit or update my profile?

Can I change my login id?

How do I place an order?

What kind of payment methods are acceptable?

When will my order arrive?

How do I cancel my order?

How do I check my order?

How can I check my order with my tracking number?

Can I change the shipping address for my order?

Can I exchange and return my order?

How long will easimall provides me a refund of my returned parcels/goods?

What if I’m not at home to receive your delivery?

How do I earn easicredit?

How do I convert my easipoint to easicredit?

Where can I use my easicredit?

Can I apply my easicredit and a discount code to purchase?

Where can I check my easicredit?

How does easimall Voucher work?

What is the Terms & Conditions of easimall Voucher?

Can a voucher be used more than once?

How to redeem easimall Voucher?

How do customers check their balance?

Will my Voucher expire?

Can I apply my Voucher in conjunction with any promo code and easicredit?

What is easimall rental policy?

How does bridal gown rental work?

Any deposit is required for gown rental?

Can you alter the dress for me?

Do I need to clean the dress before returning it?

I am still deciding if I want to take the dress I am interested or not. Can you reserve the dress for me?

I need to change the dress I have rented last minute, am I allowed to do that?

What forms of payment do you accept?

I've changed my mind and would like to cancel my rental. Will I be charged for it?

What if I return my item(s) late?

What happens to the dresses that are damaged?

What if the dress is missing?