How to be an easimall Partner?
At easimall, we strive for a win-win relationship with all partners as our long terms business strategy. We offer excellent services with quality merchandises while keeping the cost low, which shall be our key differentiation to our competitors.
Just simply make an enquiry with your business details to firstname.lastname@example.org. We will ensure to respond your inquiry as quickly as possible.
What are the benefits if I were to join easimall partner program?
As a partner, you will enjoy lower cost of purchase for all merchandises listed in easimall with guaranteed profit margin of up to 28% plus other incentives. Beside, easimall provides you a rare opportunity of running a stress free online ecommerce business minus all the tedious nitty-gritty of doing business operation such as storage, invoicing, payment collection, packaging, shipment, quality checking, dispatching the stock and much more.
Where can I find the detail of my account?
Please login to easimall using your valid account id and password. Click on your name as shown at the top of the login screen. Under MY ACCOUNT section, you can look up various details of your account including your shopping history.
How can I edit or update my profile?
Please login to easimall using your valid account id and password. Click on your name as shown at the top of the login screen. Your profile details shall be displayed on screenunder Your Personal Details heading. You are free to edit your account information and click ‘Save’ when you have done with the changes.
Can I change my login id?
Yes, you can.
Please login to easimall using your valid account id and password. Click on your name as shown at the top of the login screen. Your profile details shall be displayed on screen under Your Personal Details heading. At Email field, please key in your new email id. Take note that only valid email id can be accepted for your login id. Click ‘Save’ when you have done with login id change.
How do I place an order?
STEP 1: Browse or select the item you want to place order.
STEP 2: Just click "Add to Cart" for each item you have wanted to purchase.
STEP 3: Click on shopping chart icon located at the top of the screen when you are done with shopping. Click GO TO CART if you want to do a final review of all items chosen. Click CHECKOUT if you are ready to make payment.
STEP 4: Please enter or verify your shipping address before making the payment. Choose your preferred payment method before completing the checkout process.
STEP 5: Once payment has been confirmed, you will get email verification with the invoice details. Your order will be shipped to the shipping address above within 5-7 business days.
STEP 5: You may check the status of your payment and delivery tracking number at the profile section MY ACCOUNT -> Orders -> Details
What kind of payment methods are acceptable?
At easimall, we accept all major credit/debit cards and easicredits. Below are the type of credit cards and debit cards accepted.
All credit cards or debit cards with MasterCard / VISA brand logo.
When will my order arrive?
Upon making your the payment successfully, your order will be shipped directly from our warehouse to the designated shipping address as per your order within 7-14 business days.
How do I cancel my order?
You may cancel your order within 24 hours after the purchase. Just email details to us at email@example.com for cancellation process. A full refund will be provided by way of converting your full payment into easicredits within 3 business days. One easicredit is equivalent to one Ringgit. Take note that easimall does not provide cash or credit card refund.
How do I check my order?
Please login to easimall using your valid account id and password. Click on your name as shown at the top of the login screen. Under MY ACCOUNT section, click on Orders -> Details. Your order information shall be displayed accordingly for your review.
How can I check my order with my tracking number?
You will be assigned with a tracking or reference number by email once your order has been processed and parcels/goods shipped out by our courier service provider. You can also check your tracking number at the site of courier service provider as indicated below:
- • PosLaju
- • Nationwide Express
- • GDEX
Can I change the shipping address for my order?
No change of shipping address is allowed once the order has been placed. This is because your parcels/goods may have been delivered to our courier services provider for onward delivery processing.
Can I exchange and return my order?
Yes, you can return the item(s) purchased within 14 days, starting from the date of parcels/goods received. Your payment will be refunded by way of crediting into your easicredits account. One easicredit is equivalent to one Ringgit. Take note that easimall does not provide cash or credit card refund.
Please refer to our Return Policy.
How long will easimall provides me a refund of my returned parcels/goods?
All returned parcels/goods shallbe inspected for any damages within 3 business days upon collection after which your refund shall be processed immediately.
What if I’m not at home to receive your delivery?
Where parcels/goods have failed to reach you at home, our courier service delivery personnel will call or leave a pick up card at your door step for self pick up at the courier service provider’s centre.
How do I earn easicredit?
Earning easicredit is simple. easimall rewards all its loyal clients whenever they made any purchase from us. How much easicredit you will earn shall varies from product to product that you are purchasing. In short, the more you shop with us, the more easicredits you'll earn. All easicredits earned can be used to make any purchases from easimall main site only.
How do I convert my easipoint to easicredit?
To convert your easipoint to your easicredit, please login to www.easicircle.com, click on "Redeem Now" and select "Shopping Credit Redemption". Upon successful redemption, your redeemed easicredits shall be instantly credited in your account in easimall.
To view your converted easicredit, please login to www.easimall.com and click on My account > easicredit > History.
Where can I use my easicredit?
All easicredits earned can be used to make purchases from easimall and all other stores in easimall.
To use your easicredit, please proceed to checkout through your Shopping Cart and choose "Use my easicredit" at the Payment Method option as shown below.
Can I apply my easicredit and a discount code to purchase?
Yes, you may use both easicredit with your discount/promo code to purchase at easimall and to all others stores in easimall.
Where can I check my easicredit?
Please login to easimall using your valid account id and password. Click on your name as shown at the top of the login screen. Under MY ACCOUNT section, click on easicredit and you’ll see your easicredits balance and past entries.
How does easimall Voucher work?
easimall Voucher is the perfect gift from easicircle for any occasion and the Voucher code will send to entitle email inbox. The easimall Voucher is a “non-reloadable” which is every time you make a purchase, that amount is automatically deducted from the voucher balance.
What is the Terms & Conditions of easimall Voucher?
easimall Voucher are subject to certain terms and conditions, including:
- • easimall Voucher is valid only at easimall.com
- • easimall Voucher cannot be exchange for cash and it’s not transferrable to another person.
- • easimall reserves the right to discontinue, modify, suspend or amend terms and conditions any easimall Voucher at any time without prior notice.
- • There is no limit to use easimall Voucher.
Can a voucher be used more than once?
Yes, easimall Voucher give you unlimited usage, if there is still a balance remaining on the card.
How to redeem easimall Voucher?
- • Click on Voucher box and Voucher code must be entered in the Voucher field on the cart page.
- • easimall Voucher can only be used/redeemed on a specific selection of category product.
- • All easimall Voucher only can be used to make purchases from easimall main site. It is not applicable to all other stores in easimall.
- • easimall Voucher is only limited to registered members, and only each individual membership account holder is entitled to redeem this Voucher.
How do customers check their balance?
Once enter the Voucher code, customer can check the balance during checkout process. The remaining balance will be stated at the checkout page.
Will my Voucher expire?
easimall Voucher don’t have any expiration dates.
Can I apply my Voucher in conjunction with any promo code and easicredit?
No, Voucher cannot be used with any easimall promo code and easicredit as a form of payment.
How do I create an e-store?
How to Create Your Store?
Steps 1: Are you already a registered member to easimall? If not, please register <here> before proceeding to submit your application to open store at easimall.
Steps 2: Please login to easimall and click on the STORE APPLICATION at the top right corner. Please enter all the necessary details as requested including your password for your own future store administration login. Click on "Submit" to submit your store application.
Steps 3: You will receive a notification email from easimall with the following message. "Your store registration application has been received. To assist our evaluation of your application, kindly let us know which product categories that you would like to carry in your store. You may do so via email to firstname.lastname@example.org"
Steps 4: Our dedicated marketing team shall reply to you via email within the next business day upon receiving your email as in Step 3. If your application is approved, you may start to personalize your store before publishing online, by following some simple steps as below;
Steps 4.1: Personalize Your Store
- Login to easimall and click on the Store Admin link at the top left corner.
- At the Store option, click Store Info. You may now edit your store information.
- Please use the correct size for both the Store Logo.
- To upload your store logo, please click on upload your Store Logo and then proceed with the image upload. Do likewise for the different size of Store Logo. Click Save when done.
Steps 4.2: Store Banner Setup
- Please select Leman Theme and click on Leman One Block Banner Management.
- There were two default banners provided by us for your conveniences. However, if you have your own banners to use, you may do so by clicking on Upload Banner option. Please make sure your banner size must not exceed the limit stated.
- Please click Save when you are done with banner upload.
- Your store is ready to be published.
Steps 5: Once you are done with your store setup, please do email us for our final verification and store activation. Your store will be activated as soon as our team has verified your store setup.
How to Maintain Your Store?
Steps 1: Add Products to Your Store
- Login to easimall and click on the Store Admin link at the top left corner.
- Select on the Catalog>Products and click Select Products from drop down menu. The products listed on the lower section of the screen are the products categories currently carried by your online store.
- You may choose any of the products that you are interested to carry in your online store. Click Preview for detail viewing. And, click Select to prompt a window to set the stock quantity accordingly. Once done, click Purchase Product.
- Click Public Store once you are happy with your purchase and all chosen products shall be reflected in your online store instantly.
Steps 2: Update Featured and New Arrivals Page.
- Click on Store Products to check your stock quantity.
- Select products that you would like to display on your page as new arrivals or features page. Once done, click Update Featured and New Arrivals.
- Click Public Store once you are happy with your selection it shall be reflected in your online store instantly.
What is easimall rental policy?
Rental includes the following:
- • Dry clean and ironing pre- and post-wedding.
- • Free rental of veil (Selected veil only), costume jewellery if find suitable.
- • No other hidden charges, except damage/loss charges.
How does bridal gown rental work?
- • Booking fee (non-refundable) = 100% of Rental Price
- • Security Deposit (refundable upon return of gown in original condition) = Amount depending on the selected wedding dress
- • Total Amount required = Rental + Security Deposit
Any deposit is required for gown rental?
- • We will receive a deposit payment of the gown, which is refundable when the gown is returned in original condition.
- • A late return and spoiled gown will be deducted from the deposit.
Can you alter the dress for me?
- • Yes, we provide free minor alteration for first time only, which is shoulder strap. (We shall check with Tailor Availability and it’s Advisable to request Alteration 2 – 3 weeks before the wear date)
- • Major alteration which are more complicated like dress length, bust and waist will be charged from RM30. Depending on the complexity of the alteration procedure. It is subject to the dress design. It is subject to the dress design.
Do I need to clean the dress before returning it?
Nope, just enjoy the dress. Leave the dry-cleaning to us!
I am still deciding if I want to take the dress I am interested or not. Can you reserve the dress for me?
Our dresses are rented out on a first-come-first-serve basis.
I need to change the dress I have rented last minute, am I allowed to do that?
- • Yes, you may switch the dress that you have rented before this with another dress, depending on the availability.
- • For instance, if you have rented Dress A (rental value RM350) and would like to switch to Dress B (rental value RM300). Once you have decided to go ahead with switching to Dress B, the RM50 credit value will not be refunded.
What forms of payment do you accept?
- • We accept payment through Cash, Bank Transfer and all major credit and debit cards.
- • As for the security deposit, we only accept in Cash or Bank Transfer.
I've changed my mind and would like to cancel my rental. Will I be charged for it?
Rental cancellations must be made no less than 2 Weeks prior to the event date. If cancellation is made less than 2 Weeks inclusive with the wear date, the booking fees will not be refund.
What if I return my item(s) late?
- • A late-return fee of RM50 per day will be charged for each day the dress is not returned after the due date.
- • If the dress is not returned after one week (7 days), a fee of 1.5 times of the retail price and corresponding sales tax, less the rental fee and total delay fees; will be charged.
Late Return notice
- • If the Renter wishes to extend rental, the Renter must inform easimall in advance and will be charged a daily fee prorated against the total rental fee of your dress.
- • This is different from late charges of RM50 per day (for those that aren’t informed upon the rental).
What happens to the dresses that are damaged?
- • Minor damages (removable stains, regular wear and tear) will be notified upon receipt of the dress and may or may not be charged.
- • Major damages that are repairable will be charged the price of repair. Non-repairable damages will be charged 1.5 times the retail price of the dress.
- • However, the followings are generally unacceptable permanent stains/damages:
1. large area lipstick/make up smear/mark
2. wine stains
3. tear/holes to the gown/zip
4. any other irreversible/non-removable stains/tears
What if the dress is missing?
Once you have signed off on the Agreement / receipt for the registered post, the dress is in your care and responsibility. You will be charged 1.5 times retail price of the dress. if it is lost during this period.