FAQ

How to be an easimall Partner?

What are the benefits if I were to join easimall partner program?

Where can I find the detail of my account?

How can I edit or update my profile?

Can I change my login id?

How do I place an order?

What kind of payment methods are acceptable?

When will my order arrive?

How do I cancel my order?

How do I check my order?

How can I check my order with my tracking number?

Can I change the shipping address for my order?

Can I exchange and return my order?

How long will easimall provides me a refund of my returned parcels/goods?

What if I’m not at home to receive your delivery?

How do I earn easicredit?

How do I convert my easipoint to easicredit?

Where can I use my easicredit?

Can I apply my easicredit and a discount code to purchase?

Where can I check my easicredit?

How does easimall Voucher work?

What is the Terms & Conditions of easimall Voucher?

Can a voucher be used more than once?

How to redeem easimall Voucher?

How do customers check their balance?

Will my Voucher expire?

Can I apply my Voucher in conjunction with any promo code and easicredit?

How do I create an e-store?